For organizations building new enterprise applications or SaaS providers trying to enhance their offerings, walkthrough software is a crucial tool. Any software’s user onboarding and support is a difficult task. Moreover, users who find your product difficult to use may not return if they just get one chance to make a good first impression.
Failed onboarding could result in poor adoption and a loss of productivity for a major organization installing new software, not to mention the money squandered on your software and training.
If you offer a SaaS solution, you have lost a paying customer if consumers leave following a bad onboarding experience. People won’t continue to pay for your program if they can’t figure out how to utilize it. Therefore, creating an interactive tour with walkthrough software can help you overcome user onboarding issues and increase product acceptance.
What Exactly Is an Interactive Walkthroughs?
With on-screen instructions, an interactive walkthrough aids users in adjusting to new software or procedure. Furthermore, it incorporates the use of pop-up balloons that guide users on what to click and where to click next. Onboarding and user training usually involves the usage of interactive processes.
Typical types are:
- Product tours to guide new users through the application’s interface.
- Process flows to assist users in correctly completing activities.
- Feature introduction to explain how a new feature works to current users.
Why Do Consumers Benefit from Software Walkthroughs?
By making your program simpler to use, interactive walkthroughs can greatly increase user onboarding and adoption. In addition to that, the software tour is comparable to having a knowledgeable guide sit next to a new user and demonstrate how to use the program.
Even the best-designed software can first be challenging to comprehend. An excellent product tour can make inexperienced consumers feel knowledgeable. Take tax software as an example. Most users of TurboTax and comparable services for self-prepared taxes are not accountants. This is because they lack tax expertise. So how can tax beginners manage to file their returns without the aid of a pro? By posing a series of queries and guiding people through the procedure, the program simplifies the process. Therefore, preparing taxes using this method becomes quick and easy.
The entire application is essentially an interactive tax walkthrough. Even while the tasks your users are performing may not be as difficult as filing taxes, they still gain from using on-screen assistance to make their work simpler.
Walkthrough Software: What is it?
Without having to code and program them yourself, interactive walkthroughs can be made using walkthrough software. Any web-based application can use them as a layer on top of it.
One of three methods is commonly used by walkthrough software to distribute content:
- Adding javascript to your application’s header
- Through an API
- Through a browser extension
What Makes Walkthrough Software Necessary?
So, you might be wondering why you need to purchase walkthrough software if you wish to assist consumers with on-screen instruction. SaaS companies frequently believe they could simply incorporate it into their solutions. The IT departments of large companies believe they can create individualized guided workflows.
It takes time to build guided processes from the beginning and maintain them. You may design and deploy content quickly using Walkthrough software without worrying about any constraints on your internal development staff.
Why Interactive Walkthroughs Are Beneficial
Compared to conventional staff and customer training approaches, walkthroughs are more successful and efficient for a number of reasons:
Contextual, Personalized Guidance
Walkthroughs can be tailored to the role, customer segment, or other user types you may have of an end user. In this approach, goal-oriented training systems that make use of walkthroughs assist users in becoming more proficient at what they must perform.
Faster Adoption
Instead of trying to figure things out on their own, exiting the program to ask someone else, or combing through help content to locate what they need, new customers and workers may run a walkthrough. They can use a new tool right away if there is a walkthrough available.
24/7 Access
Without ever leaving the new program or digital tool, employees can obtain a tour to help them understand a process or function that is confusing to them. Walkthroughs are always accessible.
Quick Multiple-format content conception
Without any prior coding experience, you may quickly and easily develop walkthroughs. You can export a tour you’ve created into a PDF file, a video, or any other format you might require.
Distribution at scale
Walkthroughs can be distributed with ease. This is because they do, after all, reside in your digital instrument or program.
Cost Savings
Because it’s simpler to generate and maintain existing content, walkthrough software is typically less expensive than conventional training techniques. Weeks may be needed to update an entire video course or produce new material to accommodate a new feature. Thus, it will take a few days, at most, to update walkthroughs.
Spending lesson time on Support
When you offer helpful self-help options through interactive help software, fewer customers will contact your support staff for assistance. Instead of wasting time waiting for a representative and having to explain the issue, consumers would prefer to find what they need on their own if they can. This is how it accelerates user adoption.
